Outside Source
The Solana wallet provider has patched the dodgy update, but that may not help users who have lost their seed phrases and have already installed the previous patch.
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Crypto wallet provider Phantom has issued an emergency update for iOS users after reports that some users have had their app reset, locking them out of their wallets unless they remembered their recovery phase.
“We’re aware that a small number of iOS users are experiencing app resets,” Phantom stated on X on Nov. 14 before advising those affected to restore their wallets using recovery phrases.
The team behind the Solana-based DeFi wallet added that they’ve pushed a new iOS app update to prevent this from affecting any additional users. They apologized for the inconvenience, advised securely storing seed phrases, and added, “We’re committed to making sure this won’t happen again.”
Source: Phantom
There were several responses to the notice on X from users claiming that they had lost funds, been automatically logged out, or their balances had been wiped after downloading a recent Phantom update.
“I lost my 983 SOL, please send it back,” claimed one user. “I just lost my wallet holding $600K, this is my life’s worth/savings, when am I getting my reimbursements?” another claimed.
Another user asked Phantom if there was “Any reason why my app reset itself and removed all my wallets overnight?”
Crypto trader ‘Ace’ warned their 42,000 X followers not to update their Phantom wallets without having their seed phrases saved. “I don’t know why they set such a horrible update, but it wipes your wallet on iOS,” they added.
“Phantom deleting people’s wallets with the most recent update, lots of tokens are going to get burned from folks that forgot to back up keys,” said another user.
Because it is a non-custodial wallet, the company cannot offer much assistance to users who have lost their seed phrases as it does not store or have access to them. However, it advised contacting the support team for additional assistance.
Related: Phantom Wallet climbs Apple app store charts — Bullish sign for Solana?
It is not the first time the Solana wallet has had problems. In October, the wallet experienced downtime, with some users seeing inaccurate account balances.
At the time, Phantom stated, “We’re currently experiencing an uptime incident, and some services may be temporarily disrupted” before rectifying the situation a few hours later.
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This article first appeared at Cointelegraph.com News
